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Should your package be lost during transit, we will gladly assist you in recovering your goods by initiating a trace from our end, however, we will not replace lost packages at our expense.Ĭustoms and import duties are the responsibility of the customer. Live shipping rates are available in our cart system and if your location isn't listed we will be happy to provide you a quote. We ship to nearly every international location. Add items to your cart and proceed to the Checkout page where you will be shown your shipping costs. Shipping and handling is automatically calculated prior to submitting your payment information. However, if you do not contact us within 7 days of shipment, we will not replace, repair, exchange, refund or credit any item received damaged, broken, incorrect or missing.

Please contact us by e-mail and we will work quickly to fix the problem. Do not discard any packaging and make sure to refuse any shipment that is obviously damaged. If something arrives with concealed damage, is missing, or is wrong, we need to be notified within 7 days of shipment. If a package is returned due to an error on our part, we will reship the package at no cost to you. If you choose to cancel the order for non-delivery due to an incorrect address entered by you, you agree that the charge for original shipping and return costs (if any) will be deducted from the refund amount. If there is a charge by the carrier to return the package to us, you will also be charged for the cost of the return. If we receive a shipment back due to an incorrect address entered by you, you will be charged for the cost to re-ship the package. We appreciate your understanding with this matter. So, please understand what you are purchasing and make your selections carefully.

Once items leave our shop, they are considered sold. This is due to the cost involved in shipping and relisting the items. However, I do not accept exchanges or returns for shop items that are not defective. We are happy to exchange defective merchandise or give a refund if an exchange is not possible for the exact item.

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